{"id":3435,"date":"2009-02-26T22:20:54","date_gmt":"2009-02-26T21:20:54","guid":{"rendered":"http:\/\/www.arhammar.se\/blog\/?p=3435"},"modified":"2016-03-04T19:52:52","modified_gmt":"2016-03-04T18:52:52","slug":"comhem-kundernas-fiende","status":"publish","type":"post","link":"https:\/\/www.arhammar.se\/blog\/comhem-kundernas-fiende\/","title":{"rendered":"Comhem – kundernas fiende"},"content":{"rendered":"

\"com<\/p>\n

Jessica \u00e4r en r\u00f6st<\/a> i en allt st\u00f6rre k\u00f6r, som uppt\u00e4cker att comhem behandlar sina kunder godtyckligt, nedl\u00e5tande och sj\u00e4lvf\u00f6rh\u00e4vande. Dom \u00e4r d\u00e5liga p\u00e5 kundrelationer helt enkelt. Sj\u00e4lvgoda. V\u00e4rda att undvikas till varje pris.
\nS\u00f6k p\u00e5 Google s\u00e5 ser ni.
\nOch idag finns det s\u00e5 m\u00e5nga bra alternativ, att comhem kan kastas i en r\u00f6d soptunna utan att man beh\u00f6ver sakna dem, en enda sekund.
\nS\u00e5 h\u00e4r ber\u00e4ttar Jessica p\u00e5 sin blogg:<\/p>\n

“Vi uppt\u00e4ckte av en slump att v\u00e5r nya bredbandsleverant\u00f6r Com hem<\/a> inte har sagt upp v\u00e5rt gamla avtal som de lovat, utan att vi nu i tre m\u00e5nader fram\u00e5t m\u00e5ste betala f\u00f6r tv\u00e5 abonnemang. Adrenalin!<\/p>\n

Telefonsamtal till Comhems kundtj\u00e4nst, en trevlig r\u00f6st svarar “oj, men s\u00e5 ska det ju inte vara” och den lilla spirande k\u00e4nslan av att v\u00e4rlden \u00e4r r\u00e4ttvis och den lilla konsumenten har en chans att f\u00e5 r\u00e4tt, f\u00e5r mig att ta telefonen ut i k\u00f6ket och b\u00f6rja koka te. Sedan svarar n\u00e4sta person i kedjan, n\u00e5gon som f\u00f6rmodligen \u00e4r anst\u00e4lld f\u00f6r sina talanger att med ointresserad r\u00f6st repetera argument och tr\u00f6tta ut de kunder som orkat sig igenom telefonk\u00f6n. Och man b\u00f6rjar man k\u00e4nna den d\u00e4r hoppl\u00f6sheten som infinner sig n\u00e4r man klagar p\u00e5 n\u00e5got utan att ha n\u00e5gra trumf p\u00e5 hand.<\/p>\n

F\u00f6r det spelar ingen roll vad killen som s\u00e5lde tj\u00e4nsten egentligen sa till oss b\u00e5da tv\u00e5, vid tv\u00e5 olika tillf\u00e4llen. Det enda som r\u00e4knas \u00e4r vad som spelades in p\u00e5 bandet. Ni vet det d\u00e4r som man lyssnar p\u00e5 lite halvt medan man springer efter barn och l\u00e4gger i en tv\u00e4tt, medan man mumlar “ja…” och “okej”.<\/p>\n

“Vill du att vi lyssnar igenom bandet och h\u00f6r vad det \u00e4r f\u00f6r villkor som g\u00e4ller?” fr\u00e5gar min nyfunne fiende med ett oskyldigt tonfall.
\n“Tror du att ni s\u00e4ger p\u00e5 inspelningen att ni tar hand om upps\u00e4gningen?” fr\u00e5gar jag.
\n“N\u00e4.” s\u00e4ger hon, och b\u00f6rjar fila p\u00e5 andra handens naglar.
\n“D\u00e5 kan vi skita i det, tycker jag.”<\/p>\n

Sen forts\u00e4tter det i den stilen, och vi upprepar b\u00e5da v\u00e5ra argument tills jag inte kan med l\u00e4ngre, och i st\u00e4llet s\u00e4ger: “Det h\u00e4r \u00e4r inte ok, tycker jag.”
\nTystnad i ungef\u00e4r 20 sekunder.
\n“Det h\u00e4r \u00e4r INTE ok.”
\n“Vill du att vi lyssnar p\u00e5…”
\n“Det h\u00e4r \u00e4r INTE ok!”<\/p>\n

Och n\u00e5nstans d\u00e4r fattar vi b\u00e5da att det inte g\u00e5r l\u00e4ngre. Jag s\u00e4ger att jag inte vill vara deras kund l\u00e4ngre och att jag k\u00e4nner mig lurad, sen l\u00e4gger jag p\u00e5.<\/p>\n

N\u00e4r jag beklagade mig f\u00f6r Jocke, som orkade lyssna, s\u00e5 sa han att om han jobbade i kundtj\u00e4nst, s\u00e5 skulle han haft en panic button som drog ig\u00e5ng Balla-da-li<\/a> n\u00e4r kunderna gn\u00e4llde. “S\u00e5 h\u00e4r tycker jag om det”: play.
\nJag ska nog ha den redo n\u00e4r jag ringer Comhem n\u00e4sta g\u00e5ng.”<\/strong><\/p>\n

F\u00f6r egen del har jag slutat ringa comhem \u00f6verhuvudtaget. Det borde vi alla g\u00f6ra. Konsumentmakten sitter i v\u00e5ra f\u00f6tter nuf\u00f6rtiden.
\nDet \u00e4r nyttigt att g\u00e5.<\/p>\n","protected":false},"excerpt":{"rendered":"

Jessica \u00e4r en r\u00f6st i en allt st\u00f6rre k\u00f6r, som uppt\u00e4cker att comhem behandlar sina kunder godtyckligt, nedl\u00e5tande och sj\u00e4lvf\u00f6rh\u00e4vande. Dom \u00e4r d\u00e5liga p\u00e5 kundrelationer helt enkelt. Sj\u00e4lvgoda. V\u00e4rda att undvikas till varje pris. S\u00f6k p\u00e5 Google s\u00e5 ser ni. Och idag finns det s\u00e5 m\u00e5nga bra alternativ, att comhem kan kastas i en r\u00f6d […]<\/p>\n","protected":false},"author":2,"featured_media":8754,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,73],"tags":[1511,1512],"class_list":["post-3435","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hej-konsument","category-mobil-blogg-09","tag-comhem","tag-kundovanliga"],"yoast_head":"\nComhem - kundernas fiende - @Arhammar bokstavligen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.arhammar.se\/blog\/comhem-kundernas-fiende\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comhem - kundernas fiende - @Arhammar bokstavligen\" \/>\n<meta property=\"og:description\" content=\"Jessica \u00e4r en r\u00f6st i en allt st\u00f6rre k\u00f6r, som uppt\u00e4cker att comhem behandlar sina kunder godtyckligt, nedl\u00e5tande och sj\u00e4lvf\u00f6rh\u00e4vande. 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