{"id":11867,"date":"2017-11-04T11:44:21","date_gmt":"2017-11-04T10:44:21","guid":{"rendered":"https:\/\/www.arhammar.se\/blog\/?p=11867"},"modified":"2017-11-04T19:33:35","modified_gmt":"2017-11-04T18:33:35","slug":"sa-har-gick-det-hos-comhem","status":"publish","type":"post","link":"https:\/\/www.arhammar.se\/blog\/sa-har-gick-det-hos-comhem\/","title":{"rendered":"S\u00e5 h\u00e4r gick det hos Comhem"},"content":{"rendered":"

\"\"
\nJag fick ett mail fr\u00e5n Comhem idag med rubriken Du var nyligen i kontakt med oss ber\u00e4tta hur det gick!<\/strong><\/p>\n

Och i mailet skrev Jonas Berggren, som \u00e4r chef f\u00f6r kundservicen:
\nVi bryr oss om v\u00e5ra kunder och vi vill att v\u00e5ra kunder ska gilla oss! Passa p\u00e5 att tala om f\u00f6r oss hur du upplevde den senaste kontakten med kundservice genom att svara p\u00e5 v\u00e5r enk\u00e4t. Med din hj\u00e4lp kan vi se till att g\u00f6ra allting \u00e4nnu b\u00e4ttre fram\u00f6ver. Vad s\u00e4gs om det?<\/strong><\/em><\/p>\n

Jag hade inte t\u00e4nkt att h\u00f6ra av mig, men ok d\u00e5, visst kan jag ber\u00e4tta hur det gick.<\/p>\n

F\u00f6rst f\u00e5r jag erk\u00e4nna lite ouppm\u00e4rksamhet fr\u00e5n min sida. Jag har tv via comhem, 8 favoriter, och d\u00e4r byter jag lite d\u00e5 och d\u00e5. Ett byte kan alltid g\u00f6ras i m\u00e5nadsskiften, och just denna g\u00e5ng bytte jag bort en discoverykanal till Al Jazeera, en intressant arabisk nyhetskanal p\u00e5 engelska.
\nOuppm\u00e4rksamheten fr\u00e5n min sida resulterade tyv\u00e4rr i att jag bytte till en Al Jazeera kanal p\u00e5 arabiska, och det betyder att jag inte fattar n\u00e5gonting.<\/p>\n

S\u00e5 jag ringde till comhems kundtj\u00e4nst f\u00f6r att r\u00e4tta till misstaget. Jag f\u00f6rklarade vad jag gjort och vad jag ville f\u00e5 gjort, n\u00e4mligen f\u00e5 den r\u00e4tta engelska kanalen bland mina 8 favoriter.
\n– Nej det g\u00e5r inte, svarade kundtj\u00e4nsten, f\u00f6rkortat KT i forts\u00e4ttningen.
\n– Vi kan bara byta vid m\u00e5nadsskiften.
\nJag:<\/strong> Ja det var det jag trodde jag gjorde, men det blev fel, kan du hj\u00e4lpa mig?
\nKT:<\/strong> Ja jag kan byta. Det kostar 15 kronor.
\nJag:<\/strong> Va bra, n\u00e4r fixar du det?
\nKT:<\/strong> Det blir vid n\u00e4sta m\u00e5nadsskifte.
\nJag:<\/strong> Men kan du inte g\u00f6ra det nu?
\nKT:<\/strong> Nej vi kan bara l\u00e4gga till vid m\u00e5nadsskifte.
\nJag:<\/strong> Men det kan jag ju g\u00f6ra gratis, sj\u00e4lv i s\u00e5 fall? Jag skulle vilja f\u00e5 hj\u00e4lp med mitt misstag nu.
\nKT:<\/strong> Ja, det kan man g\u00f6ra p\u00e5 n\u00e4tet gratis. Och nej, vi kan inte hj\u00e4lpa till, tyv\u00e4rr. S\u00e5 \u00e4r det.
\nJag:<\/strong> Ok, d\u00e5 \u00e4r det inte mycket att g\u00f6ra d\u00e5. Tr\u00e5kigt. Jag ringde ju kundservicen f\u00f6r att f\u00e5 just det, service.
\nKT:<\/strong> Ja s\u00e5 \u00e4r det, vi kan inte \u00e4ndra annat \u00e4n i m\u00e5nadsskiften. En annan sak, har du bredband?
\nJag:<\/strong> Ja, men inte med comhem, och jag kan meddela att jag just nu \u00e4r om m\u00f6jligt \u00e4nnu mindre ben\u00e4gen att skaffa det hos comhem, eftersom jag vill ha service och det f\u00e5r jag ju inte h\u00e4r.
\nD\u00e4r lade kundtj\u00e4nst p\u00e5.<\/p>\n

Till\u00e4ggas kan v\u00e4l att om jag vill best\u00e4lla en extra kanal p\u00e5 comhem, s\u00e5 beh\u00f6ver jag inte v\u00e4nta till n\u00e5got framtida m\u00e5nadsskifte, utan det kan fixas r\u00e4tt omg\u00e5ende. H\u00e4rligt med teknik som fungerar, \u00e5tminstone fungerar s\u00e5 det passar kundtj\u00e4nst.<\/p>\n

S\u00e5 Jonas Berggren p\u00e5 comhem, har du n\u00e5gra fler fr\u00e5gor?<\/p>\n","protected":false},"excerpt":{"rendered":"

Jag fick ett mail fr\u00e5n Comhem idag med rubriken Du var nyligen i kontakt med oss ber\u00e4tta hur det gick! Och i mailet skrev Jonas Berggren, som \u00e4r chef f\u00f6r kundservicen: Vi bryr oss om v\u00e5ra kunder och vi vill att v\u00e5ra kunder ska gilla oss! Passa p\u00e5 att tala om f\u00f6r oss hur du […]<\/p>\n","protected":false},"author":2,"featured_media":11868,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[3408,1511,3409,1038,3411,3410],"class_list":["post-11867","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hej-konsument","tag-aljazeera","tag-comhem","tag-digitaltv","tag-tv","tag-tvkanaler","tag-utbud"],"yoast_head":"\nS\u00e5 h\u00e4r gick det hos Comhem - @Arhammar bokstavligen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.arhammar.se\/blog\/sa-har-gick-det-hos-comhem\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"S\u00e5 h\u00e4r gick det hos Comhem - @Arhammar bokstavligen\" \/>\n<meta property=\"og:description\" content=\"Jag fick ett mail fr\u00e5n Comhem idag med rubriken Du var nyligen i kontakt med oss ber\u00e4tta hur det gick! 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